Frequently Asked Questions
Everything you need to know about your ORS Hair Care journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Please contact our customer support team to initiate a return and receive a prepaid shipping label.
Are ORS Hair Care products suitable for all hair types?
While we specialize in products for textured and curly hair, our diverse ranges including Olive Oil and Monoi Oil are designed to provide moisture and strength to a wide variety of hair textures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship directly to customers within the United States. For international customers, please check our 'Store Locator' to find authorized retail partners in your specific country.
How can I track my order?
Once your order has shipped, a confirmation email containing your tracking number and a link to the carrier's website will be sent to the email address provided at checkout.